Last updated: 3 November 2026 · Versión en español

1. Where we ship

We ship from Barcelona (Spain) to Spain, the rest of the European Union and most countries worldwide. If your country is not available at checkout, contact us at info@osaelectronics.com and we will look for a solution.

2. Carrier and shipping costs

We ship mainly with UPS. The available services (for example UPS Standard, UPS Express Saver or UPS Express), their cost and the estimated delivery time are calculated according to the destination and the weight and size of your order, and are shown at checkout before you pay.

3. Processing and delivery times

Orders for products in stock are usually dispatched within 1–3 business days of payment confirmation (Monday to Friday, excluding public holidays in Barcelona). Products marked as on backorder or made to order will show their expected availability; if there is a delay, we will let you know.

Delivery times are those estimated by the carrier from dispatch and may vary because of customs, weather or other causes beyond our control. In any case, orders from consumers will be delivered within a maximum of 30 days from the order, unless otherwise agreed; if we cannot meet that period, we will inform you and you may cancel the order with a full refund.

4. Tracking

When your order is dispatched, we will send you an email with the tracking number and a link to follow the shipment. You can also see it in the “Orders” section of your account.

5. Customs, duties and taxes (shipments outside the EU)

Shipments to countries outside the European Union are sent under DAP terms (Delivered At Place): import duties, taxes (such as local VAT/GST) and customs clearance fees in the destination country are not included in the price and are payable by the recipient, normally to the carrier upon delivery. We include a commercial invoice with each international shipment. We cannot mark shipments as gifts or declare values other than the real ones.

If a shipment is refused or not collected and is returned to us, we will refund the price of the products minus the original shipping costs, the return shipping costs and any duties or charges invoiced to us by the carrier.

6. Delivery address and failed deliveries

Please make sure your address and phone number are complete and correct; the carrier may contact you to arrange delivery. Address corrections after dispatch may incur additional charges from the carrier. If the carrier cannot deliver after its attempts and the parcel is returned to us, we will contact you to resend it (with new shipping costs) or refund the order under the conditions in section 5.

7. Damaged or incomplete parcels

Check the parcel on delivery. If the packaging is visibly damaged, note it on the carrier’s delivery record or refuse the delivery. If the content is damaged or missing, please contact us as soon as possible, ideally within 7 days, with photographs of the packaging and the products, at info@osaelectronics.com. We will arrange a replacement or refund. This does not affect consumers’ legal warranty rights.